Frequently Asked Questions (FAQs) – Productos Web

🛍️ General Shopping

What is Productos Web?

Productos Web is a reliable online store offering high-quality products at competitive prices. We're legally based in Spain and exclusively serve customers in the United States with fast, free shipping.

Who can shop at Productos Web?

We currently ship only within the United States, including all 50 states, Alaska, Hawaii, PO Boxes, and APO/FPO military addresses. For U.S. territories like Puerto Rico or Guam, please contact us before ordering.

What payment methods do you accept?

We accept all major payment methods displayed at checkout. Payment is processed securely through Shopify and must be made in full at the time of purchase.

Do I need an account to make a purchase?

No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and manage your purchase history easily.

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📦 Shipping & Delivery

Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders to the United States with:

• No minimum purchase required
• No hidden fees
• No extra charges at checkout

Where does my order ship from?

Productos Web is legally based in Spain, but all orders are fulfilled through our international warehouse partners. Your order will be shipped to you in the United States from our fulfillment centers.

How long does delivery take?

Processing Time: 3 business days (Monday-Friday)
Shipping Time: Delivery estimates are provided at checkout and vary by location.

Orders placed on weekends or U.S. public holidays will be processed on the next business day.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to monitor your package's journey.

What if my order doesn't arrive?

Please contact us at customerservice@productosweb.es with your order number, and we'll investigate and resolve the issue promptly.

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🔄 Returns & Refunds

What is your return policy?

We operate a 30-day return policy. You have 30 days from the date of delivery to request a return.

What items can be returned?

To qualify for a return, items must be:

• ✅ Unused, unworn, and in original condition
• ✅ Include all original packaging, tags, and accessories
• ✅ Not marked as "Final Sale"
• ✅ Returned within the 30-day window

What items cannot be returned?

Items marked as "Final Sale" on their product pages cannot be returned or refunded. Also, items that are worn, damaged, altered, or missing packaging will be rejected.

How do I start a return?

1. Contact us by email at customerservice@productosweb.es with your order number
2. If approved, we'll provide a prepaid return label and instructions
3. Ship the item back within the 30-day return window

Important: Items returned without prior approval or outside the 30-day window will not be accepted.

How long do refunds take?

Once we receive and inspect your return, refunds are typically processed within 5-10 business days. The refund will be issued to your original payment method.

Who pays for return shipping?

If your return is approved, we provide a prepaid return label at no cost to you.

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🔒 Privacy & Data Security

Is my personal information safe?

Yes! We take privacy seriously. All payment processing is handled securely by Shopify, and we never store your full credit card details on our servers.

What personal information do you collect?

We collect:

• Contact Info: Name, email, phone, billing/shipping address
• Order Info: Payment method, order history, transaction details
• Account Info (if you create an account): Username, password, preferences
• Device Info: IP address, browser type, pages visited
• Communications: Customer support emails and inquiries

How do you use my personal information?

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Send order updates and shipping notifications
• Improve our website and services
• Send marketing emails (only if you opt in)

Do you share my information with third parties?

We only share information with trusted service providers who help us operate our business (payment processors, shipping carriers, email services). We never sell your personal data to third parties.

How can I access or delete my personal data?

You have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing communications

Contact us at customerservice@productosweb.es to exercise these rights.

Do you use cookies?

Yes, we use cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You can manage cookie settings in your browser.

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📜 Terms & Conditions

What are your Terms of Service?

By using our website or making a purchase, you agree to:

• Be at least 18 years old or legally able to enter contracts
• Provide accurate information when ordering
• Comply with all applicable laws
• Accept our terms, which may be updated periodically

Full details are available on our Terms of Service page.

Can product prices change?

While we strive for accuracy, pricing errors may occur. We reserve the right to correct pricing mistakes and cancel orders if necessary. If this happens, we'll notify you and issue a full refund.

Can you modify or discontinue products?

Yes, we may modify, discontinue, or remove products without prior notice based on availability and demand.

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📞 Contact & Support

How can I contact Productos Web?

📍 Business Address:
Productos Web
Calle de Gil Osorio 19
Villena, Alicante 03400
Spain

📞 Phone: +1 (305) 707-3661
📧 Email: customerservice@productosweb.es

🕒 Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM
Saturday & Sunday: Closed

💬 Live Chat: Available on our website during support hours

How quickly will I get a response?

We aim to respond to all inquiries within 24-48 hours during business days.

What should I include when contacting support?

For faster assistance, please include:

• Your order number (if applicable)
• Clear description of your question or issue
• Any relevant photos (for product issues or returns)

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🛡️ Trust & Security

Is Productos Web a legitimate business?

Yes! We are a legally registered business based in Spain, operating an authorized Shopify store. We are committed to transparent business practices, quality products, and excellent customer service.

Is checkout secure?

Absolutely. Our website uses HTTPS encryption, and all payments are processed through Shopify's secure payment gateway. Your payment information is never stored on our servers.

What if I have a problem with my order?

We're here to help! Contact our customer service team at customerservice@productosweb.es, and we'll work with you to resolve any issues quickly and professionally.

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📝 Policy Updates

Do your policies ever change?

Yes, we may update our policies periodically to reflect changes in our business or legal requirements. When updates occur, we'll post the revised policies on our website with the "Last Updated" date.

How will I know if policies change?

Updated policies are posted on our website. Continued use of our services after changes are posted constitutes acceptance of the new terms.

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❓ Still Have Questions?

If you can't find the answer you're looking for, please don't hesitate to reach out:

📧 Email us: customerservice@productosweb.es
📞 Call us: +1 (305) 707-3661
💬 Live chat: Available on our website during support hours

We're here to make your shopping experience smooth, secure, and satisfying!

DISCLAIMER

Last Updated: December 17, 2024

Important Information About Shopping at Productos Web

This disclaimer explains what we sell, how our business operates, and what you should know before ordering. We believe in complete transparency.

About Our Products - The Truth

Every single product on Productos Web is UNBRANDED or OEM manufactured.

What does this actually mean?

We sell fashion items made by manufacturers WITHOUT brand names or logos These are NOT designer products These are NOT counterfeit or fake branded items These are NOT imitations of designer goods These are standalone fashion products manufactured independently

Think of it like this: same quality manufacturing, but without paying for a brand name printed on it. That's how we keep prices fair.

We Do Not Sell Counterfeits

Let us be absolutely clear:

Productos Web does NOT sell counterfeit goods We do NOT sell fake designer products We do NOT misrepresent products as branded when they're not We do NOT claim affiliation with any designer brands We do NOT sell knockoffs or replicas

All our products are authentic unbranded items, manufactured to specifications, and sold honestly for what they are.

No Brand Affiliation

Productos Web is an independent business owned by Ugeda Daniel. We are NOT affiliated with, sponsored by, endorsed by, or connected to ANY fashion brands or designers.

If any of our unbranded products happen to look similar to branded items, it's purely coincidental. We sell independent fashion products manufactured without brand association.

How Our Business Works

We want you to understand exactly how we operate:

Business Location: We're legally based in Villena, Spain (Calle de Gil Osorio 19, Alicante 03400)

What We Do: We partner with international manufacturers who make quality fashion without brand labels

Who We Serve: Currently shipping only to customers in the United States

How Fulfillment Works: Orders are fulfilled through international warehouse partners and shipped to U.S. addresses

Why This Matters: This is why shipping takes 10-24 business days - we're honest about international fulfillment

Shipping and Delivery - What to Expect

We only ship within the United States (all 50 states).

Realistic delivery times:

Processing: 3 business days to prepare your order Shipping: 7-21 business days in transit Total delivery: 10-24 business days from order to your door

Why so long? Because products ship from international warehouses to your U.S. address. We're completely transparent about this - it's how we keep prices low.

Free shipping applies to all U.S. orders. This is a current promotion and may change in the future.

Product Descriptions and Photos

We do our best to accurately describe every product:

Photos show actual products (from manufacturers) Materials are listed as accurately as possible Size charts are provided where available Colors may appear slightly different on your screen vs real life Minor manufacturing variations are normal

If something doesn't match our description when you receive it, contact us within 48 hours at customerservice@productosweb.es and we'll make it right.

Pricing

Our prices reflect:

Manufacturing costs International shipping logistics Fair business profit Quality materials

Prices do NOT include brand premiums or designer markups. That's the whole point - quality fashion at fair prices.

Returns and Customer Rights

You have 30 days from delivery to return unworn items with original tags for a refund.

If items are defective, damaged, or we sent the wrong thing, we cover return shipping.

If you changed your mind or ordered wrong size, you pay return shipping.

See our Return and Refund Policy for complete details.

International Fulfillment Notice

Because we fulfill orders internationally:

Shipping takes longer than domestic U.S. retailers (10-24 business days) Products come from warehouse partners outside the U.S. This is reflected in our pricing - you're getting better value All shipping times on our website accurately reflect this model

We're honest about how our business works. No misrepresentation, no false promises.

What We're NOT Responsible For

To be clear about limitations:

We're not responsible for delivery delays caused by carriers, customs, weather, or holidays We're not responsible for fit issues if you didn't check size charts We're not responsible for color variations between your screen and real life We're not responsible for normal minor manufacturing variations We're not liable for issues after 30-day return window expires

Customs and Import Information

For customers in U.S. territories (Puerto Rico, Guam, etc.):

You may be responsible for customs duties or import fees These fees are set by your local customs authority We cannot predict or control these fees Contact us before ordering to confirm if we can ship to your location

Customer Service Commitment

When you contact us, you get real people who actually want to help:

Email: customerservice@productosweb.es
Phone: +1 (305) 707-3661
Hours: Monday-Friday, 9 AM - 6 PM (Central European Time - Spain)

We respond to emails within 24-48 hours. We're a small team, but we genuinely care about helping you.

Privacy and Security

We protect your personal information with SSL encryption and secure payment processing. We never sell your data to third parties.

We use Google Analytics to understand website traffic and send marketing emails only if you opt in.

See our Privacy Policy for complete details.

Legal Compliance

Productos Web operates in compliance with:

Spanish business laws (where we're registered) U.S. e-commerce regulations (where we sell) Consumer protection requirements Data privacy regulations (GDPR for EU, applicable U.S. laws)

Governing Law

This disclaimer and your use of our website are governed by Spanish law, as we're registered in Spain.

For disputes, we prefer to work things out directly. Contact us first. If needed, applicable consumer protection laws in your jurisdiction will apply.

Changes to This Disclaimer

We may update this disclaimer occasionally to reflect business changes or legal requirements. Check back periodically for updates.

Questions or Concerns?

If anything in this disclaimer is unclear, or you have questions about our products or business:

Email: customerservice@productosweb.es
Phone: +1 (305) 707-3661
Address: Calle de Gil Osorio 19, Villena, Alicante 03400, Spain

Our Bottom Line

Productos Web sells unbranded fashion at fair prices. We're honest about what we sell, where we're based, how fulfillment works, and what you should expect.

No counterfeit goods. No fake designer items. No misrepresentation. Just quality unbranded fashion with transparent business practices.

That's our promise to you.

Productos Web Villena, Spain