About Us

About Us – Productos Web

Welcome to Productos Web, and thank you for choosing to shop with us.

Productos Web is an independently owned online store created by Ugeda Daniel, with the goal of offering quality lifestyle products that combine comfort, style, and affordability. What started as a small personal project has grown into a trusted destination for customers looking for practical, everyday items that deliver real value.

🌟 Who We Are

We operate from Villena, Alicante, Spain, and work closely with reliable international fulfillment partners to bring great products to customers across the United States.

Although we are a small business, we run our store with professionalism, transparency, and a commitment to excellent service. Every customer matters, and every order is handled with care.

🛍️ What We Offer

Our store features a selection of:

  • Comfortable and stylish everyday footwear

  • Modern casual apparel

  • Lifestyle essentials chosen for their quality and usefulness

All products listed on our website are carefully reviewed, and descriptions and images accurately represent the items you will receive.

🚚 How We Ship

Our products are fulfilled through trusted international warehouses, including facilities in China and the United States.

To keep your shopping experience smooth:

  • Handling and delivery times are clearly stated on our website

  • Every order is processed within the timeline shown

  • Tracking information is provided once your order ships

We currently ship exclusively to the United States.

🔁 Our Return Promise

We offer a straightforward 30-day return policy for eligible products.

Returns are handled through our international returns facility, and full return instructions — including the return address — are available directly in our Return & Refund Policy.

We believe returns should be simple, fair, and free of unnecessary complications.

🤝 Our Commitment to You

As a small business, trust is everything to us.
We are committed to:

  • Clear communication

  • Honest product descriptions

  • Accessible customer support

  • Secure checkout through Shopify

  • Fast responses to customer questions

We value every customer and always aim to deliver a positive shopping experience.

📞 Need Help? We’re Here for You

We offer multiple ways to reach us:

📧 Email: customerservice@productosweb.es
📱 Phone: +1 (305) 707-3661
💬 Live Chat: Available on our website
📍 Address:
Productos Web (Owned by Ugeda Daniel)
Calle de Gil Osorio 19
Villena, Alicante 03400
Spain

Support Hours: Monday – Friday, 9:00 AM – 6:00 PM
Messages received outside these hours will be answered the next business day.

❤️ Thank You for Supporting a Small Independent Store

By shopping at Productos Web, you support a small business built with passion, honesty, and dedication.
We are grateful for your trust and look forward to serving you.