Frequently Asked Questions

FAQs – Productos Web

1. What products do you offer?

We offer a curated selection of casual apparel and footwear designed for everyday comfort and style.
All product descriptions, images, and details on our website accurately represent the items we ship.

2. What is your return policy?

You have 30 days from the delivery date to request a return.

Return eligibility:

  • Items must be unused, unworn, and in original condition

  • Items must include all original packaging

  • Final-sale items cannot be returned

  • Used, opened, or damaged items are not eligible

How to request a return:
Email us with your order number. We will provide return approval and instructions.

Return shipping:
✔ Free return shipping on eligible returns.

Refunds:

  • Issued to your original payment method after inspection

  • Processing may take up to 10 business days

  • Original shipping fees (if any) are non-refundable

3. How can I contact customer support?

You can contact us by email:

Support Hours:
Monday–Friday: 9:00 AM – 6:00 PM (EST)
Closed on weekends and public holidays.

You may also contact us through the Contact Us page on our website.

4. What are your shipping options?

We currently ship only within the United States.

Shipping cost:
✔ Free Standard Shipping on all orders.

Delivery timeframes:

  • Handling time: 1–3 business days

  • Transit time: 7–21 business days

  • Total estimated delivery time: 8–24 business days

Delivery occurs Monday–Friday.
Holidays or carrier delays may extend delivery times.

5. What if my order arrives damaged, defective, or incorrect?

If you receive an incorrect, damaged, or defective item:

  • Contact us within 48 hours of delivery

  • Provide photos of the item and packaging

We will investigate and issue a refund or replacement.
Claims submitted after 48 hours may not be eligible.

6. How long does order processing take?

Order processing time before shipment is:

1–3 business days

Once your order ships, you will receive an email with tracking information when available.

7. Do you charge restocking fees?

No.
We do not charge any restocking fees.

8. Can I change or cancel my order?

If your order has not been processed or shipped yet, we may be able to change or cancel it.

Contact us immediately after placing your order.
Once processing or shipping begins, changes are no longer possible.

9. What payment methods do you accept?

We accept:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Other secure methods shown at checkout

All payments are processed securely through our payment provider.